Refund policy
Thank you for shopping with us at halkhafay.store We're thrilled to have you!
We hope you are satisfied with your purchase. If you have received a product that is incorrect, broken, faulty, or damaged, we offer a free replacement.
Timeframe
To be eligible for a replacement, you must request it within 3 days of delivery. After this period, we are unable to process any replacement requests.
Replacement Process
Please review our replacement guidelines below:
Eligibility:
If you receive an incorrect, faulty, broken, or damaged product, you are eligible for a free replacement.
Timeframe:
Replacement requests must be made within 3 days of delivery.
Process:
To request a replacement:
- Contact our customer support team with a video showing the issue within the eligible timeframe.
- Our team will assess the issue and provide guidance.
- If the product is deemed faulty, we offer two options:
- Option A: Ship the product back to us for a replacement within 2 working days.
- Option B: Schedule a replacement within 14 working days. Pack the product for courier pickup.
Please note: We do not offer replacements for "change of mind" situations.
Refund:
We do not offer refunds.
Contact Us:
For any questions or concerns about our Replacement Policy, please reach out to us via:
- Whatsapp: +96 6500623108
- Mailing Address: Support@ksadrop.com
Thank you for choosing halkhafay.store!